Refund Policy

Under this customer standard, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

From a customer-service perspective, before dispatching a return, write to support@touchlanddesk.shop for authorization. Approved return shipping is paid by touchland, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product.

As an operating standard, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

For clarity, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days.

To explain the outcome directly, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 2769 Short St, Bellmore, New York, 11710, United States

Refund and exchange support: support@touchlanddesk.shop or 512-994-0091, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlanddesk.shop
Phone: 512-994-0091
Physical address: 2769 Short St, Bellmore, New York, 11710, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)